Technical Support Engineer
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תקציר
Aidoc is the market leader in healthcare AI and has developed the world's largest clinical frontier model, supporting nearly 50 million patients each year.
דרישות
- 3+ years of experience in technical support
- Knowledge and experience with SQL
- Experience in navigating complex support scenarios
- Customer-oriented and exceptional interpersonal skills
- Excellent analytical and problem-solving skills
- Self-starter, experience within a start-up environment
- Experience working cross-functionally with product and engineering to escalate issues and thoroughly document expected behavior, current behavior and steps to replicate
- Experience working with PagerDuty, Salesforce, Slack.