Knowledge and Training Specialist
כדי להגיש, לשמור או לפתוח את דף המשרה מתחברים עם Google. זה חינם, ואחרי ההתחברות חוזרים ישר למשרה הזו.
תקציר
We are looking for an experienced Knowledge and Training Specialist with a background in Customer Success Management to join our Customer Care team. If you're passionate about empowering teams, enhancing customer experiences, and driving operational excellence, we’d love to hear from you!
דרישות
- 2+ years of experience in Customer Success Management in a large-scale company – a must.
- 2+ years of experience designing and delivering effective training programs – a must.
- Exceptional communication, presentation, and interpersonal skills to engage and train professionals effectively.
- Professional-level English proficiency with excellent written and verbal communication skills.
- Experience in creating and managing knowledge base articles and training documentation.
- Strong research, analytical, and instructional design skills to develop engaging content for diverse audiences.
- Familiarity with learning management systems (LMS), e-learning tools, and knowledge-sharing platforms – an advantage.
- A proactive, self-driven mindset with strong organizational skills and attention to detail.
- A “Can-Do” approach with the ability to manage multiple projects and adapt to changing priorities.
- Experience leveraging AI tools for content creation, such as AI training video generation. (advantage)
- Familiarity with Customer Relationship Management (CRM) platforms and associated workflows. (advantage)
- Prior experience in a fast-paced, high-growth technology company environment. (advantage)