Customer Retention Supervisor
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דרישות
- At least 3 years of supervisory or leadership experience in customer retention, outbound sales, contact centre operations, or a similar customer-facing environment.
- Demonstrated success in customer conversion, retention, and reactivation, with experience managing performance-driven teams and achieving measurable commercial results.
- Proven ability to develop and implement SOPs, outbound calling scripts, operational workflows, and employee training materials.
- Strong leadership, coaching, and mentoring skills, with the ability to motivate teams, manage performance, and encourage continuous improvement.
- Excellent communication, negotiation, and objection-handling abilities, particularly when engaging customers over the phone.
- Strong analytical and problem-solving skills, with the ability to interpret performance data, identify trends, and translate insights into actionable improvement plans.
- Ability to balance direct customer engagement with team supervision and operational responsibilities in a fast-paced, entrepreneurial environment.
- Proficiency in Microsoft Office applications, particularly Excel, alongside practical experience using CRM systems and outbound calling platforms.
- Comfortable using AI-powered tools to support research, improve customer communication scripts, and enhance everyday productivity.
- Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining high service and performance standards.
- Previous experience in fintech, financial services, cryptocurrency, or another regulated industry is a significant advantage.
- Basic understanding of cryptocurrency and blockchain technologies, combined with a genuine interest in financial technology, is considered a plus.