Product Support Engineer
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Summary
Island is shaping the future of work - creating an enterprise workspace for both knowledge workers and agents - where access, security, and AI-powered productivity are built in.
Requirements
- 5+ years of hands-on experience in support roles, working directly with enterprise customers.
- 5+ years of proven experience in troubleshooting methodologies and problem-solving skills.
- 3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere.
- In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem.
- Expertise in OS systems, including, Windows, Mac and Linux.
- Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol.
- 5+ years of experience with IT tasks like installing virtual machines and configuring IT environments.
- 5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira).
- 3+ years of experience working with Log systems like Coralogix, and Sentry.
- Advantage - Bachelor's degree in Computer Science, Engineering, or a related field.