AI and Knowledge Manager
כדי להגיש, לשמור או לפתוח את דף המשרה מתחברים עם Google. זה חינם, ואחרי ההתחברות חוזרים ישר למשרה הזו.
תקציר
At Lusha, we're building for builders. We build fast and AI-first, so we look for builders. By a builder, we mean someone who turns "maybe" into "done."
דרישות
- 2+ years of experience in knowledge management, technical writing, support operations, or a related content/AI role
- Hands-on experience with AI chatbot platforms (e.g., Intercom Fin) and LLM prompt design
- Proven track record owning a Knowledge base at scale, including information architecture and content standards
- Comfortable writing and maintaining content in Markdown/MDX (e.g., Redocly, Mintlify, or similar docs as code platforms)
- Strong analytical skills, with experience turning support/deflection data into actionable insights
- Experience with automation tools (e.g., n8n, Zapier) to scale documentation or support workflows
- Excellent written English and a sharp eye for tone, clarity, and consistency
- A strong builder mindset, comfortable owning ambiguous problems and shipping solutions independently
- Experience with integrations between support/CRM systems (e.g., Intercom, Salesforce, Jira, Confluence) (advantage)
- Experience training or enabling teams on new tools and processes (advantage)
- General understanding of SEO best practices (advantage)
- Basic understanding and experience with GitHub (advantage)