CS Team Lead
כדי להגיש, לשמור או לפתוח את דף המשרה מתחברים עם Google. זה חינם, ואחרי ההתחברות חוזרים ישר למשרה הזו.
תקציר
Sunflower is an exciting and dynamic B2C gaming startup based in Tel Aviv. We’re on a mission to create innovative and captivating gaming experiences that engage and delight players around the globe.
דרישות
- 1–3 years of experience in a customer support leadership role, ideally managing remote or offshore teams. Experience in the gaming industry is a strong advantage.
- Deep understanding of support KPIs and how to use data-driven insights to boost team performance and service quality.
- A genuine passion for people and service, with a natural ability to build an environment where team members feel valued, supported, and motivated to excel.
- Proven experience handling escalations and technical investigations, with strong collaboration skills to work effectively alongside R&D and Product teams.
- Exceptional communication skills in English and Hebrew - both written and verbal, with the ability to lead, inspire, and foster trust across diverse teams.
- A creative and analytical problem-solver with a proactive mindset and a drive to innovate, enhance workflows, and continuously improve the support experience for both agents and players.