Head of Scaled Customer Success & Retention
כדי להגיש, לשמור או לפתוח את דף המשרה מתחברים עם Google. זה חינם, ואחרי ההתחברות חוזרים ישר למשרה הזו.
תקציר
At AutoDS , recently acquired by Fiverr, we're revolutionizing the eCommerce world by providing innovative tools that empower online sellers globally. As a fast-growing company, we’re looking for talented individuals who are passionate about technology, eCommerce, and making a real impact.
דרישות
- 4+ years of professional experience in Customer Success, Account Management, or Post-Sale Revenue roles within SaaS or high-velocity tech platforms.
- At least 2 years of hands-on experience designing or operating within Digital CS, Scaled CS, or Tech-Touch customer success models.
- 3+ years of direct people management or proven team leadership experience.
- Demonstrated track record of building automated lifecycle communications and customer engagement journeys (e.g., via Intercom, automated email workflows, or in-app triggers).
- Commercial mindset: comfortable owning revenue and retention metrics (Net Retention Rate, recovered revenue, churn cohorts, trial-to-paid conversion) and presenting results to leadership.
- Data literacy: proficient in translating user behavioral analytics into actionable retention and growth playbooks.
- Familiarity with engagement, workflow automation, and analytics tools (e.g., Intercom / Intercom Fin, Zapier, Make.com, Mixpanel, Tableau).
- Full professional fluency in English (verbal and written).
- Experience from a B2C companies (advantage)
- Experience in the e-commerce landscape, dropshipping ecosystem, or Shopify platform integrations. (advantage)
- Background in managing customer advocacy, referral programs, or digital review campaigns. (advantage)
- Understanding of SaaS payment gateways, subscription billing logic, and automated dunning processes. (advantage)