Engineering Support Team Lead
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תקציר
At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely.
דרישות
- A take-charge leader who mentors people well and still rolls up their sleeves
- Strong people and soft skills: you listen, coach, set clear expectations, and keep the team aligned under pressure
- Someone who sees the big picture: tickets are symptoms; you look for patterns, root causes, and what will actually reduce pain for partners
- Partner-obsessed: you measure success by partner satisfaction, not just ticket volume
- Tech-comfortable: you can read API docs, fire off Postman requests, query SQL, and debug with the team when needed
- Composed and decisive when services are mission-critical
- Native-level fluency in both English and Hebrew (written and verbal) - Must
- Ability to work US hours — required
- 4+ years as a hands-on Support Engineer — required
- 2+ years leading technical support team — required
- Comfort with APIs, Postman, SQL, and support platforms
- Strong problem-solving with a bias toward process improvement and root-cause work