Customer Success Manager
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תקציר
At Sisense, we are redefining how data and AI are embedded into modern software products. We empower modern product, data, and engineering teams to deliver AI-driven analytics, governed data models, and conversational insights directly inside their customer-facing applications and operational workflows.
דרישות
- You are comfortable discussing SaaS architecture, embedded software development, APIs, and data infrastructure with developers and product managers.
- You have a proven track record of managing enterprise renewals, expansion goals, and complex commercial conversations.
- Exceptional written and verbal communication skills in English, capable of presenting complex technical and business concepts to C-level executives.
- Agile, adaptable, and comfortable navigating fast-changing technologies (including AI tools and modern analytics architectures).
- 4+ years of experience as a CSM, Technical Account Manager, or Solutions Consultant managing Mid-Market or Enterprise B2B SaaS accounts.
- Direct experience in the Analytics, Data Engineering, Business Intelligence (BI), DevTools, or API-first SaaS space.
- Proven track record of managing complex commercial negotiations, renewals, and revenue retention targets.
- Experience working directly with technical persona groups (Data Engineers, Product Managers, R&D Leads, VP Engineering).
- Strong understanding of data modeling, SQL, API integrations, or SDK-driven architectures is a major plus.
- Ability to work Monday through Friday to align with international global markets.
- Native/Fluency in English (written and spoken).