Support Engineer (NOC / Tier 1)
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תקציר
You're the first one watching production. When alerts fire, tickets come in, or a customer reaches out about something not working, it comes to you first. The role is shift-based as part of our 24/7 coverage and reports to the Support Team Lead.
דרישות
- 1-3 years of hands-on experience in technical support, NOC, sysadmin, or a similar operational role
- Linux fundamentals. Command line, navigating logs, knowing how a Linux box behaves under the hood.
- Basic networking: TCP/IP, DNS, routing, VPNs. Enough to know what you're looking at when something won't connect.
- Comfortable reading code and reading logs to figure out what happened
- Strong written communication in Hebrew and English. You'll be writing to customers, to internal teams, and in our runbooks.
- Exposure to Kubernetes or container infrastructure (advantage)
- Scripting in Bash or Python (advantage)
- Experience with Intercom, Jira, Zendesk, or similar ticketing platforms (advantage)
- Background in a relevant military unit or any other mission-critical operational environment (advantage)
- Familiarity with Prometheus, Grafana, or other monitoring tools (advantage)
- Reliable. You show up, you follow through. Tickets don't get dropped on your watch.
- Curious. You don't just close the ticket. You want to know why it broke, and the next time it shows up you recognize it.