VP of Customer Success
כדי להגיש, לשמור או לפתוח את דף המשרה מתחברים עם Google. זה חינם, ואחרי ההתחברות חוזרים ישר למשרה הזו.
תקציר
Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before.
דרישות
- 10+ years in Customer Success, Account Management, or related revenue leadership roles, with 5+ years leading global CS organizations at scale
- Experience in the security/cybersecurity industry strongly preferred
- Proven experience supporting both SaaS and on-premise/hybrid deployment models
- Demonstrated experience managing a multi-segment coverage model — Strategic, Enterprise, Commercial, and Digital Touch/Tech Touch customers — with tailored strategies for each
- A track record of leading a CS organization responsible for $100M+ in revenue, with direct, specific experience helping scale that business while maintaining industry-leading NRR (able to speak concretely to the strategies, systems, and team changes that drove that outcome)
- A genuine people-first leadership style — someone who invests in developing managers and ICs, builds trust across a global team, and leads with empathy alongside accountability
- Strong cross-functional collaboration skills; a track record of effectively partnering with Sales, Product, Engineering, and Marketing leaders as true peers
- Deep fluency in CS operating metrics and systems (NRR/GRR, churn, health scoring, CS platforms such as Gainsight/ChurnZero/Planhat, CRM tools)
- Experience operating in a global, multi-region organization, with cultural fluency and experience managing distributed teams
- Excellent executive presence; comfortable engaging with C-level customers
- Experience in identity security, cloud security, or adjac (advantage)