Senior Technical Support
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Summary
Join Noma Security and help shape the future of AI security in a fast-paced, high-impact environment.
Requirements
- 5+ years of experience in Technical Support, Support Engineering, or Production Engineering roles.
- Strong cybersecurity background (must) – experience with security platforms, SOC environments, or security tooling.
- Proven experience in Tier 2 / Tier 3 technical support, handling complex technical escalations.
- Strong troubleshooting skills across cloud environments (AWS/GCP/Azure), APIs, networking, and distributed systems.
- Ability to analyze logs, telemetry, and system behavior to identify root causes.
- Experience working directly with enterprise customers and technical stakeholders.
- A proactive, hands-on approach with the ability to take ownership and drive issues through resolution.
- Strong communication skills and the ability to explain complex technical issues clearly.
- A builder mindset – someone who enjoys improving processes, creating structure, and making things work better.
- Strong problem-solving skills, curiosity, and the ability to thrive in a fast-paced, evolving environment.
- Experience supporting cybersecurity or AI/ML platforms. (advantage)
- Familiarity with LLM applications, AI pipelines, or mo (advantage)