Technical Support Engineer
כדי להגיש, לשמור או לפתוח את דף המשרה מתחברים עם Google. זה חינם, ואחרי ההתחברות חוזרים ישר למשרה הזו.
תקציר
Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 120 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe.
דרישות
- 3+ years in tier 2 or tier 3 technical support, support engineering, or SOC analysis, with hands-on experience troubleshooting technical issues across various technologies.
- Proficiency in analyzing logging and code.
- Proficiency in SQL and database fundamentals.
- Endpoint security and EDR concepts. Direct SentinelOne experience is a strong plus.
- Networking, DNS, and email authentication (SPF, DKIM, DMARC), plus Windows and macOS fundamentals.
- Microsoft 365 and Google Workspace administration and troubleshooting.
- Strong knowledge of and experience with Incident Management processes.
- Strong understanding of cyber security concepts, networking, and operating systems.
- Excellent communication skills, with the ability to explain complex technical concepts to diverse audiences including end-users, developers, and business stakeholders.
- Proven experience in creating and managing technical documentation.
- Working schedule: Monday through Friday.
- Advantages: MSP or MSSP background, coding experience, Intercom (Fin) or comparable ticketing systems. Experience working in Linear or Jira, and Github. Security+ / SC-200 / GCIH, or comparable certifications.