IT Support Engineer
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תקציר
Aqua Security is the leading pure-play cloud-native security company, protecting modern applications across containers, Kubernetes, serverless, and cloud environments.
דרישות
- 2+ years of experience in IT Support, Help Desk, Desktop Support, or a similar technical role
- Hands-on experience supporting Windows and macOS
- Experience configuring laptops, installing software, and troubleshooting end-user issues
- Familiarity with Microsoft 365 , Outlook, Teams, OneDrive, and SharePoint
- Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
- Familiarity with Microsoft Intune, Entra ID, or Active Directory is a strong advantage
- Understanding of endpoint security, antivirus solutions, software updates, and device management
- Strong customer-service mindset with excellent communication skills in English
- Organized, detail-oriented, and eager to learn new technologies
- Ability to prioritize multiple requests while delivering a great employee experience
- Experience supporting hybrid or global organizations (advantage)
- Familiarity with ITSM platforms such as Jira Service Management, ServiceNow, Zendesk, or Freshservice (advantage)